Get found. Get answered. Get booked. Get delivered. Get them back. Bakery, plumber, roofer, landscaper: it is the same five stages. We measure all five, find the one costing you the most, and fix that one first.
Some owners want the business bigger. Most want it to stop eating their week. The same five numbers get you either one.
No packages, and no bot to buy. We start by measuring, because nobody can tell you what to fix until someone has looked.
The loop
Most businesses spend all their money on Found. Almost nobody's biggest leak is there.
Five stages, five numbers
Almost no small business can, and that is not a failing. It is the finding, and it is exactly why the leak stays hidden.
Do the people looking for this actually find me?
Real enquiries per month
When they reach out, does anyone pick up?
% answered within 5 minutes
Does the conversation turn into a job?
Enquiry to booked rate
Did the job go the way it was supposed to?
Jobs finished without rework
Do they come back, and do they bring anyone?
Repeat rate + referral rate
How we work it
We get the five numbers out of the systems you already run. No new software, no guessing, and no opinions from us yet.
One stage. The one where the most money is falling out for the least work to stop it. We use whatever technology does that job, and nothing else.
The same five numbers. If it moved, we keep it and go to the next leak. If it did not, we say so and try something else.
Why this is worth doing now
Roughly two thirds of Google searches now end without anyone clicking through to a website. Getting found is more expensive and less reliable every quarter. Meanwhile the customers already in your building are the cheapest growth you will ever buy, and nobody is selling you those.
Private investors are spending billions right now buying service businesses exactly like yours, rebuilding them with technology, and running them at far better margins. That is the plan being run on your industry. You can run it yourself and keep the business. A business whose system is written down is worth more than one where it all lives in the owner's head, because a buyer is not buying the owner.
Once we know which stage
Every one of these belongs to a stage. We build the ones your numbers point at, and we leave the rest alone.
An agent answers every call and chat, day or night, in a voice that sounds like yours, and books straight into your calendar.
Calls, chats and form fills land in one inbox with a clear next step, so nothing dies on a sticky note.
A phone order or a scribble on the iPad becomes a complete ticket. Date, items, allergies, pickup, nothing missed.
Happy customers get asked when they are still happy, instead of whenever someone remembers.
The seasonal callback you never get around to, sent from the job history already in your system.
We will help you get found, and we will not sell it to you while the phone is still going unanswered.
What this kind of work actually moves
There is no study anywhere showing that buying AI makes a small business more profitable. We looked, properly. What there is, is decades of evidence on what happens when someone measures a business and fixes what they find.
Productivity in the first year when consultants installed better management practices, in a randomised trial. The cause was not technology. It was that the owners did not know what they did not know.
Profit and sales, from teaching an owner to run the business better. Real, and smaller than anyone selling it will admit.
The cost of one hour of small-business advisory against the revenue that hour returned, measured across seventeen years of programme data.
Higher survival odds for firms in the closest government version of this work. Strongest for businesses under twenty people.
That is the honest range. If someone promises you ten times your output, ask them for the study.
Sources: Bloom, Eifert, Mahajan, McKenzie & Roberts, Quarterly Journal of Economics, 2013 · McKenzie, World Bank WPS 9408, 2020 · Kaplan & Raimondi, arXiv 2607.07849, 2026 · OECD case study of the US Manufacturing Extension Partnership, 2026.
Proof, not a pitch
Paste your website, Google listing or Instagram and in about a minute you can call an agent built on your own business and hear it answer. This fixes one stage, Answered, and it may not be your stage. It is here so you know we build the things we recommend.
Free, no signup, takes about a minute.
What this proves, and what it does not.
It proves we build the things we recommend. It does not prove your numbers will move, and we are not going to pretend otherwise.
When we do have results to show you, they will come with the part nobody publishes: how many clients we asked, and how many did not answer. A UK government programme measured across every participant found no significant effect on growth. Measured across only the businesses who replied to the survey, the same programme looked like +15%. Every case study you have ever been shown is the second number.
Bearing is Nick O'Connor, on the Monterey peninsula. Twenty-odd years working out why new technology succeeds or fails inside real companies, several hundred of them watched at close range at the exact point where adoption either works or does not. Far more of them failed than succeeded, and that is where the pattern recognition came from. We build in public, so you can see how the work is done before you trust it with a customer.
A Growth Loop Diagnostic gets your five numbers, shows you where the money is leaking out, and gives you a ranked list of what to fix, best payback for least effort at the top. It is $500, and it credits in full against the build.
Fixing the biggest leak either brings in more work, or gives you back the hours you currently spend covering for it. You decide which one you want before we start.
Start with a Growth Loop DiagnosticThe same shape as the diagnostic fee you charge on a service call. You pay for the diagnosis, and it comes off the work.